Salutations & Closes 1

 What is the correct salutation for business English e-mails and how do I end them?

There are no standard rules for starting or closing e-mails. It largely depends on who you are writing to. More formal external e-mails mostly follow the same style as the classic snail mail:
If you know the surname of the person you are writing to (e.g. Dear Mr Smith,) the correct close is Yours sincerely. (American English: Sincerely Yours).
If you don’t know the name (e.g. Dear Sir/Madam,) you use Yours faithfully (American English: Yours truly).

Internal e-mails and e-mails to close business partners and colleagues tend to be much more informal; beginning Dear John, Hi John, Hello John, Dear All, etc.
If you are using the first name you can choose between Kind regards, Best wishes, etc. to end the e-mail.

Mrs, Ms or Miss?
Miss is used to refer to an unmarried woman or girl. Mrs is for a married woman.
Ms is for both married & unmarried women. This title is often used in business if the marital status is unknown or irrelevant.

When writing to a boy you can use the title “Master”. Dear Master Prince,

Sometimes, a closing comment is used instead of the standard close, e.g.
Let me know if there are any problems. Jack

register – Sprachebene
snail mail – Schneckenpost
recipient – Empfänger
marital status – Ehestand
register – registro
snail mail – posta ordinaria
recipient – ricevente
marital status – stato civile


One comment on “Salutations & Closes

  1. Reply Francisco Feb 26,2013 %I:%M %p

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